Karen Tuffy Joins SmartCo

Karen Tuffy Joins SmartCo.

6 July 2022

We are thrilled to announce that Karen Tuffy has joined SmartCo as a Senior Client Engagement Manager! Wishing you a warm welcome from the entire SmartCo team.

We sat down with Karen to ask her a few questions about her career path, her new role and what excites her about working at SmartCo.

Hi, Karen. So, tell us, what has been your career leading up to SmartCo?

The last 3+ years I have been working in Digital Health for Allscripts/Altera Digital Health as a Client Success Manager, managing the relationship with existing EPR (Sunrise) clients, working with the client to ensure we align to their Digital strategy.

I’ve spent the best part of 30 years working in Technology, starting my career in Technology recruitment. I’ve worked In-House for large Software companies as well as agency-side. I’ve worked in Executive level head-hunting and I had my own Recruitment agency for 7 years. My first role working in Healthcare was to manage the Locum Doctors managed service contract for an Acute Trust in Lancashire followed by managing the supply of Clinical staff (Doctors/Nurses/AHP’s) into NHS Trusts in the North of England. 

What is your new role and what are the key responsibilities?

I’ve been appointed Senior Client Engagement Manager in the Healthcare division, responsible for stakeholder management with our existing Healthcare clients.

I’m responsible for ensuring our key, strategic clients are happy with all aspects of our engagement and delivery of services. As well as working with our internal delivery team to ensure we’re providing services in line with client expectations and identifying opportunities to grow and enhance client engagements.

What excites you most about working at SmartCo?

The timing of joining SmartCo. There’s lots of scope to grow and develop as we’re a small but very successful organisation, with big plans and growing at a fast rate. I love the entrepreneurial feel about it. Plus, there is a real focus on the people, which absolutely shone through throughout the interview process.

What do you enjoy doing in your spare time?

I’m about to go into my final year of a Psychology degree in October, graduating in Summer 2023 – it’s been a long 7 year journey! My plan is to go on to do my Masters in either Sports Psychology or Cyberpsychology which will be another 2 years of part-time study.

Fitness is how I fill my spare time, when I am not working/studying/being a mum! I’m a lover of all things Triathlon related. I started taking part in Sprint Triathlons last year and I’m rather obsessed! My next Tri is in September. Training for 3 sporting disciplines dominates my free time and takes some organising as it can mean between 6 – 9 training sessions a week and that’s without the additional Strength training in the gym.

Cheers, Karen!

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