Welcome to Jess Hughes

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Hi, Jess. So, tell us, what has been your career leading up to SmartCo?

I’ve spent the last 10 years working within the Healthcare IT industry, focusing on client engagement and project delivery within NHS digital transformation programmes. I started my career working as a PSO at Imperial College Healthcare and Bart’s Health on their Cerner Go Live projects in 2014. I then moved on to work within healthcare consultancy organisations, supporting clients with the provision of professional services to ensure successful delivery of their EPR Training and Go Live projects.
I’ve been involved with many aspects of client accounts and projects from initiation to delivery, ensuring projects are completed on time, with quality, and within budget. I’ve had the opportunity to work closely with both internal and external teams, where I’ve promoted and implemented best working practices.
I’ve gained organisational skills having worked extensively in coordinating activities between departments, transforming operational processes and ensuring that all client projects I’ve been responsible are delivered on time and within budget.

What is your new role and what are the key responsibilities?

As Professional Services Manager within Healthcare, I’ll be serving as key point of contact in all matters related to client requirements and needs. I’ll be working to build and strengthen both client and associate relationships to achieve long-term partnerships with our healthcare accounts.
I’ll also be working with sales and other internal teams to develop strategic account plans and develop a thorough understanding of our service offerings to better upsell and cross-sell to customers within healthcare.
I aim to contribute to the overall growth of the business, whilst coming up with new ways of working to ensure I remain connected to clients and the ever-changing market to access new opportunities and ensure all clients are engaged on a regular and effective basis.

What are you looking forward to most about joining SmartCo?

I’m looking forward to being part of a creative and high performing team, working together to contribute to the overall growth of the business.

What are your interests and hobbies?

I enjoy running and keeping fit, as well as cooking for friends and family when I have time outside of taking care of my very energetic 15 month old son, Thomas. I also love travelling the world and exploring different cultures and cuisines.

Tell us a fun fact about yourself…

I worked as a Makeup Artist on Game of Thrones in Belfast, before I started my career in Healthcare.

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