The Smart Way:
Transforming healthcare through effective, clinically led digital systems.

We’re a healthcare consultancy. We work on projects, big and small, to help you transform your services and succeed. We’re a trusted partner with an established record of working in and alongside healthcare organisations. We have tried-and-tested methods for people-centred healthcare transformation, clinical engagement and benefits realisation.

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We know where you’re coming from because we’ve been there.

Our clinically focused, people-centred approach will sooth your transformation journey.
We're experts with 20+ years' experience delivering digital transformation projects
We support you across the programme lifecycle from strategy to business case, procurement, to implementation and optimisation
We meet you where you’re at, whether by providing specialists to fill in gaps or a team of experts to hit the ground running
Once we’ve successfully delivered the plan, we’ll leave you with the knowledge and skills to keep improving the systems we built together
We involve people affected by transformation, which is critical for success and required by the NHS
We connect with people’s needs and goals, understanding current challenges and designing future services
We share skills so you can continue to develop your people-centred digital capability as your needs change
Benefits delivery
Undertaking a huge project like implementing electronic patient records involves significant investment and risk
Our benefits realisation model has been tried-and-tested with healthcare organisations; generating benefits you wouldn’t otherwise find

Our people-centred approach is about working with those involved in transformation to

Understand the problem, people’s needs
Work together to imagine and develop future services
Share skills so you can continue to develop your people-centred digital capability as your needs change

Our Clients.

Dr Alastair Pickering
Group Chief Medical Information Officer, HUTH & NLAG 
Heather O’Brien
Apollo Deployment Director,
Guy's and St Thomas' NHS Foundation Trust
John-Paul Birch
Digital Programme Manager, Health Informatics Programme, Blackpool Teaching Hospitals NHS Foundation Trust
Head of Clinical Systems
Northampton General Hospital NHS Trust
The support we have had from SmartCo has been fantastic!

From the outset they have shared their expert knowledge of user-centred design. The team have driven local workshops with our staff at all levels in multiple clinical areas, all of which were very well received and have driven up enthusiasm for how digital, and specifically a modern EPR, can transform how staff work better for our patients. The team were enthusiastic and engaging throughout, producing an excellent final report that highlighted a number of key areas for us to deliver on for both quick fixes and medium to longer term solutions. I would wholeheartedly recommend working with this team

SmartCo worked with the Deployment team leads to identify the skills required to augment the team where gaps had arisen.

Resources with the right skills and accreditation were quickly identified and agreed deliverables are being met ensuring Programme deadlines are maintained. The SmartCo team were a pleasure to work with and the resources they provided have proved to be very effective.

We have worked with SmartCo for a number of years.

It’s a relationship that continues to strengthen as a result of the high calibre candidates they have placed with us. The Trust has approached SmartCo with varying role requirements, from Project/Programme Management, Clinical System Management and more recently Business Case development. The team at SmartCo are very personable, responsive and knowledgeable in terms of honing down a requirement when applying it to the market, which for the latter they have the greatest of insights.

SmartCo were able to successfully provide highly skilled resource at the height of the pandemic.

Working largely remotely, supporting the Trusts internal team SmartCo are helping us to achieve critical milestones in line with the project plan.

Our capabilities.
Individual specialists

Our experts from a pool of over 3,500 associates join your in-house team with a focus on sharing and embedding knowledge and best practice.


Delivering a project or programme with agreed outcomes.

Digital strategy

Setting out a roadmap for achieving a shared vision for the use of digital technology throughout the organisation.

Business case

Developing the case for change.


Purchasing a new digital system.


Large scale transformation of organisations through delivery of new digital systems, services and technologies.


Establishing innovation frameworks and evaluating impact.


Improving a digital system over its lifetime.

Our Team.

Paul Gilliatt

Hi, I’m Paul. I work in partnership with healthcare organisations to deliver people-centred transformation that improves services for patients and staff.
I have 25 years’ transformation experience, with 15 years leading national programmes and services in the NHS. I’m a graduate of the Major Projects Leadership Academy, a high-risk review team leader and a mental health first aider.

Victoria Betton
Practice Director,
People-centred Design

I specialise in people-centred design mindsets and methods with an emphasis on enabling change in complex systems. I help people and organisations with digital strategy; user research and discovery; implementation and optimisation; coaching, training and development. I have 30+ years’ experience across charities, social work, NHS, local government and industry in the digital health sector.​

Katherine Church
Practice Director,
Women's Health

I am a digital leader with 25 years’ executive experience across the private and public sectors. I specialise in large scale digital transformation and the intelligent application of digital thinking to improve effectiveness, efficiency and user experience. I address challenges with a focused, intelligent approach to problem solving in complex, multi stakeholder organisations. I am absolutely passionate about addressing the gender health gap and developing equitable health services which work for everyone.

Taja Quigley
Head of Professional Services

I’m responsible for deploying teams into large scale digital programmes and projects. I focus on working in partnership with clients, understanding resource gaps and proposing project-based solutions, to ensure key milestones are achieved.
I lead on all aspects of client engagement throughout the full project lifecycle.

Jess Hughes
Professional Services Manager

I’m an experienced client engagement and delivery specialist within digital health. I’m responsible for developing and nurturing existing clients, project coordination and resource planning. I’m involved with all aspects of client accounts and projects from initiation to delivery, ensuring successful project outcomes. My focus is on developing relationships, solving problems and contributing to overall customer satisfaction. 

Ben Taylor
Head of Project Resourcing

I have over fifteen years’ experience working in the Healthcare IT market. I started my career as a Personal Insurances Broker before moving on to be a Talent Acquisition Manager for one of the leading Healthcare Management Consultancies in the UK. 

During my recruitment career, I’ve built a network of over 18,000 Healthcare IT Specialists across the globe and am responsible for resource planning for all our current and future projects. 

Oliver Boyd
Senior Project Resource Manager

I’ve been building project teams to deliver IT & Digital projects into healthcare providers for the past 10 years. These projects have varied from individual trusts to national initiatives.
I like to create meaningful and long-term relationships with clients and candidates alike, to deliver positive change for the NHS.

Maiya Gregory
Project Resource Consultant

I’m responsible for resourcing for our current and future projects within the healthcare team and providing great resources to our clients. In over a year at SmartCo I have built a network of over 6,700 followers and connections with all IT Healthcare specialists and continue to grow my network.

Gareth Dellenty
Director of Consulting

I am an entrepreneurial and pragmatic consulting leader with a solid track record in developing and delivering complex consulting engagements across digital strategy, change programmes and emerging technology trials.
I have a unique mix of business and commercial acumen, exceptional consulting capabilities that enable me to consistently hit P&L targets, grow client accounts build follow on propositions.

Jim Connolly
Benefits Consultant

I’m a former clinical microbiologist with over 32 years’ NHS consulting & transformation experience, including multiple EPR implementations & transformation programmes. My expertise encompasses critical aspects of programme delivery, including programme readiness, service design, business change, training and benefits delivery.

Helen Foy
Project Delivery Lead

I’m an experienced IT programme manager with a track record of successful delivery in complex environments. I have experience of IT infrastructure, cyber security and transformation projects, with 17 years working in key roles on NHS programmes such as the Health & Social Care Network and South Local Clinical Systems programmes. My expertise covers the whole life cycle of programme management from business case development  to implementation and transformation.

Dean Eggleton
Senior Project Manager

I’m an IT project professional with over 20 years of successful project delivery along with business development and proposition management experience. Predominantly within the Telecoms, Health, Retail and Banking sectors, covering enterprise-wide system implementations, technology transformation projects, data centre moves and the 2012 Olympic games.

We’d love to work with you.
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